语言服务

The 皇冠hga025大学洛杉矶分校健康 语言服务 team provides services to all 皇冠hga025大学洛杉矶分校健康 inpatients, 门诊病人及其家属免费. Every attempt is made to provide services in any language. The service will be provided by an in-person interpreter, video conference or by telephone.

UCLA interpreters contribute to quality patient care, ensuring effective and efficient communication that increases Limited 英语 Proficient patients' and staff satisfaction, 从而获得更好的临床结果.

患者如何请求服务

我们是来帮忙的.

To learn more about 皇冠hga025大学洛杉矶分校健康's commitment to providing quality and efficient language access services to our patients, 请欣赏下面的视频.

提供者和员工如何请求服务

The following is the latest information on our services and how to obtain them:

  • 电话供应商(310-267-8001选项3)及电视遥控器(蓝色Cyracom iPad推车) interpretation services remain accessible 24/7.
  • Additionally, UCLA staff interpreters are available via MyChart Video Visit, 变焦, 和电话:

西班牙语

  • UCLA staff 西班牙语 interpreters are available Monday through Friday, 上午8时至下午5时, ，透过MyChart视像浏览提供服务, 变焦, 和电话. 

Whenever possible, please submit requests 48 hours in advance. 

  • If you need a 西班牙语 staff interpreter for a MyChart Video Visit or 变焦 meeting taking place during business hours, 请提交 网上申请表格.
  • If you need a 西班牙语 interpreter for a scheduled 变焦 meeting after-hours, 包括周末, a request needs to be submitted in advance using the 网上申请表格, during business hours, Monday through Friday, 上午8时至下午5时.

Languages Other than 西班牙语 (including 美国手语)

  • Interpretation services for MyChart Video Visits are currently not available for languages other than 西班牙语. We suggest converting these encounters to phone or 变焦 if an interpreter is needed.
  • If you need an interpreter for a scheduled 变焦 meeting in a language other than 西班牙语 (including after-hours and weekends) a request needs to be submitted in advance using the 网上申请表格, during business hours, Monday through Friday, 上午8时至下午5时.
  • 点击这里 for information on regulations and guidance on communicating with 充耳不闻, 失聪、失明, and Hard of Hearing Patients and their Caregivers.

Interpretation Services for Last-minute 变焦 Meetings

  • Interpretation services for last-minute 变焦 meetings are available Monday - Friday, 8:00 am - 5:00 pm in the following languages: 西班牙语, 美国手语, 阿拉伯语, 广东话, 普通话, 俄罗斯, 和越南. To obtain this service, 请皇冠hga025 at 310-267-8001 and select option 1.

**For critical or exceptional cases where an in-person interpreter is imperative to the communication, 请皇冠hga025.

额外的资源

美国手语

充耳不闻 & 重听患者:

  • 手语和口语翻译, 于聋哑人, and other services are available free of charge, to ensure effective communication between staff, 患者和患者家属.
  • UCLA currently has an 美国手语 (ASL) Medical Interpreter on their staff and contracts for other communication support services as needed.
  • If you need an 美国手语 interpreter, 请提交 网上申请表格.

美国残疾人法案(ADA):

  • Title II and Title III of the Americans with Disabilities Act covers places of public accommodation and public entities, regardless of whether that entity receives federal financial assistance.
  • A public accommodation shall furnish appropriate auxiliary aids and services where necessary to ensure effective communication with individuals with disabilities.
  • Legal mandates require that 美国手语 interpretation services be provided for family members, 朋友, and caregivers who may be deaf or hard-of-hearing, even if the patient does not require an interpreter,

艾滋病和服务包括:

  • 合格的口译员
  • 笔和纸
  • 聋人专用的电话设备
  • Video
  • TDD中继业务，通过拨打711

州议会法案(AB) 775

  • Prohibits the use of children as interpreters in communicating medical diagnoses or treatment in hospitals, 诊所, and doctors' offices that receive state funding.
  • The bill requires medical entities to have an established procedure for competent interpretation services that do not require the use of children.
  • Violations of these provisions may result in the loss of state funding and cancellation of state contracts to the offending institution.
  • Children are often traumatized when they are forced to interpret sensitive medical information to their family members.
  • 使用未经训练的翻译, particularly the use of a child who may not even have basic knowledge about parts of the body, 疾病, 或症状, 会带来可怕的后果.

Using Family, Friends, Minors, Untrained Volunteers, Strangers, and Other Patients:

  • 可能导致违反保密.
  • May result in patients being reluctant to fully disclose critical information.
  • Increase hospital liability due to use of individuals who are not qualified.
  • May result in additions, omissions, and changes in information.
  • May result in misinterpretation due to lack of adequate technical vocabulary.